At A1DSO, we aim to provide the best customer service. This Refund and Cancellation Policy outlines the terms under which you may request refunds or cancellations for purchases made on our website.
Cancellation Policy
- Order Cancellation: Orders can be canceled within [24 hours] of placing them. To cancel an order, please contact us at orders@a1dso.in with your order details.
- After Shipment: Once an order has been shipped, it cannot be canceled. You may need to initiate a return once the product is delivered.
Refund Policy
- Eligibility for Refunds: Refunds are available for products that are defective or damaged upon arrival. Refund requests must be made within [7 days] of receiving the product.
- Process: To request a refund, please contact us at returns@a1dso.in with your order number and a description of the issue. We may ask for additional information or photographs.
- Refund Method: Refunds will be issued to the original payment method within [7-14 business days] after the return is processed.
Return Policy
- Eligibility for Returns: Products must be unused, in the same condition that you received them, and in the original packaging.
- Return Shipping: Customers are responsible for the cost of return shipping unless the product is defective or we have sent the wrong item.
- Process: To initiate a return, contact us at returns@a1dso.in for return instructions.
Non-Refundable Items
- Customized Products: Items that have been customized or personalized are not eligible for returns or refunds.
- Final Sale Items: Items marked as final sale are not eligible for returns or refunds.
Changes to This Policy
We reserve the right to change this Refund and Cancellation Policy at any time. Changes will be posted on this page.
Contact Us
If you have any questions about this Refund and Cancellation Policy, please contact us at support@a1dso.in.
Last Updated: 25th June 2024
